Support
Last updated: 25 September 2026
Need help? Write to totemescape.support@gmail.com.
Please include your account id: gear on the home screen → Account & Controls → the line at the bottom of the screen.
We usually answer within 2 working days.
Purchases
- Coins and items arrive right after payment. If they did not, restart the game — it checks unfinished purchases on start.
- Bought “No Ads” or the Starter Pack on another phone? Gear → Account & Controls → Restore purchases.
- Refunds are handled by Apple or Google: request them in your App Store or Google Play purchase history.
Progress
- Your progress is saved to your account. To move it to a new phone, note the recovery code in Account & Controls and enter it there on the new phone.
See also the Privacy Policy, Terms of Use and how to delete your account.